Support & Contact

How to reach us

NovaForge Ltd operates the website sherbrooke2013.ca. Enquiries may be sent to us using the details below.

Email: [email protected]

Address:

NovaForge Ltd
Hamchako, Mutsamudu
Autonomous Island of Anjouan
Union of Comoros

Support

Our support team handles enquiries about accounts, payments, website access, and the terms that apply to the use of our services. Written communication by email is our main means of contact.

How to submit an enquiry

To help us deal with your request promptly, please include the following in your message:

• the name and email address linked to your account;
• a clear description of the matter, including any relevant dates and amounts;
• any supporting details, such as transaction references or screenshots, where they apply.

Please do not send your password or full payment card number by email. We will never ask you for them.

Response times

• We aim to acknowledge each enquiry within two business days of receiving it.
• Straightforward questions are answered, wherever possible, in the first reply.
• Matters that require further review may take longer. In such cases, we will tell you what is being checked and when you may expect an update.

Complaints

If you are dissatisfied with a service or a decision, please write to us at the email address above and state "Complaint" in the subject line. Each complaint is recorded, reviewed carefully, and answered in writing. Please set out the facts as fully as you can so that the matter can be examined fairly.

Postal correspondence

Letters may be sent to the address given above. Email is usually faster, so we recommend it for time-sensitive matters.